Jacqui Goss

Trainer

Qualifications
MCIM

Experience and qualifications
The dental practices Jacqui Goss works for experience a significant increase in treatment plan take-up and hence turnover, improved patient communication and more clearly focused attention to key performance indicators.

Jacqui is a strategic, customer-focused business manager with excellent knowledge of financial planning and control. She is a proven manager of change and driver of dramatic business growth. An excellent people manager, Jacqui is a motivator and developer of team players.

Having gained a 2:1 Honours Degree in Chemistry at Sheffield University, Jacqui began a career in retail management, which proved very successful. In 1999, Jacqui accepted the post of Business Manager at Gray's Dental Care & Manchester Dental Specialists. In the nine years she was there, Jacqui managed the successful conversion from a paper-based NHS practice with 19 staff to a fully computerised private practice and referral centre with 28 staff and a multi-million pound turnover.

Jacqui decided to offer her extensive development experience to other dental practices by establishing her own consultancy company in 2008. Since then she has built a large client base by offering Treatment Coordination, Customer Service and Front of House staff training. Jacqui is now delighted to be working with Designer Dental Training.

Extensively published in leading dental magazines and online, Jacqui is emerging as one of the UK's leading dental consultants.